Free Services
|
European Fire Guard Alarm System (BASIC-PLUS-PREMIUM)
Frequently Asked Questions
1. How can I subscribe to the European Fire Guard AlarmTM services? In order to subscribe to one of our services you simply need to choose the type of service that you find being the most applicable to you, enter your personal details and make a direct payment. To follow these steps, click on the menu option "Purchase a Service". You get a selection of three (3) different packages, from which you can further determine the number of areas that you wish to be monitored. These will be referred to as your points of interest and you must locate them on a map. Once you input your personal and contact information, you will be asked to perform a transcation in order to pay for the service requested. After we have collected all the required information from you, we will contact you so as to make the service available.
2.What are the points/areas of interest? You will be asked to enter a real location on the map as the area that you wish to be monitored under fire detections. This will be referred to as your point or area of interest and it will serve as the center for the covering range of our service to you.
The danger radius is the radius of the area covered/ monitored, starting from the center-point of interest of your choice. The alerts that you will receive will notify you of any fires detected anywhere within that radius. The danger radius differs for the three different services we offer. Specifically, the BASIC and PLUS packages cover a radius of up to 15Km, whereas the danger radius of PREMIUM package reaches the 40Km radius.
4. How does the fire detection system work? The whole area of Europe is monitored through various satellites. The received data is then processed and fire spots are depicted as points. The data is updated every 15 minutes. If during the scanning process of a customer's area of interest a fire spot is detected, automated alerts are sent to the customer in the form of text messages (SMS) and emails.
5. How can I determine the exact location of a fire? The exact location of a fire is returned in the form of coordinates (latitude, longitude) and it can therefore be seen on the map. You can also watch the fire expansion directly, through the updated alerts that will be automatically sent to you. You can see an example of the notifications sent, showing the fire spots marked on the map, here.
Through the "Purchase a Service" menu option, you will be re-directed to a map, on which you can choose the place(s) of interest that you wish to monitor in the event of a fire. Simply click on the corresponding area on the map and a marker will be inserted to hold your input coordinates. You may enter from one (1) up to three (3) points. To add a point click on the "Add Point" button. To allow the system to load your input and proceed with your request, click on the "Confirm your place of interest" button.
Navigation You can drag the map to view adjacent sections immediately.
You can navigate (move your view) using the navigation control tools showed on the left side of the map. Navigation controls include: Arrows: Click on the appropriate arrow buttons to move the view north, south, east or west. Zoom (- +): Select "+" to zoom in on the centre of the map or "-" to zoom out. Zoom slider: Drag the zoom slider up or down to zoom in or out accordingly. You can also see satellite images or terrain images by selecting the appropriate box on the top right hand side of the map: Map, Satellite, and Terrain.
7. Why do I have to give a valid email adress and mobile phone number? You will be asked to enter a valid email adress as well as a valid mobile phone number. The reason for this is that our systems will automatically send alerts in the case of a fire detection. These alerts come in the form of text messages (SMS) and emails. It is therefore vital to provide us with valid information of accounts that you use regularly, in order to receive any possible alerts as soon as possible.
8. What is the correct way of writting my cell phone number in order for it to be valid? A valid cell phone number must be precended by the respective area code. An example for a mobile phone number powered by Greek services would be 00306975822111 . When you are about to fill in the order form, you will find a link that opens a list of all the European country codes near the cell-phone field.
9. How often am I going to receive updated alerts? The frequency under which the information sent is updated, depends on the type of service acquired by the customer. The users of the European Fire Guard Alarm SystemTM BASIC service receive alerts every one (1) hour. The users of the European Fire Guard Alarm SystemTM PLUS service receive alerts every thirty (30) minutes, while the European Fire Guard AlarmTM Premium alerts are sent to customers every fifteen (15) minutes. The last two services also offer a map of the customer's area of interest plus a specially designed web page, publishing this customized map image, viewable from any device (regardless of its screen size and resolution).
The SMS alerts are sent automatically to the customers' mobile phones via a special server. The phone number which appears to be the sender does not correspond to a physical person. Therefore in case that you need more information or in case that there is anything in the SMS alert you do not understand, you may contact us though phone on +30 2610 242670 , +30 2610 339817 or e-mail us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
11. How accurate is the event of a fire, once an SMS and email alert have been received? Should you receive an SMS and an email alert, warning you that a fire was detected near your place of interest, then there is an 80% probability that a fire does exist. If you continue to receive alerts, then the possibility of a fire at the certain point rises up to almost 100%.
12. What methods of payment are there available for subscribing to the European Fire Guard Alarm SystemTM Services?
Once you complete your order form you will be asked to perform a secure payment, either using PAYPAL or by contacting us for a direct deposit. PAYPAL is a secure way of payment and money transfers. If you do not have a paypal account you can create one here.
14. If I am a registered user of the European Fire Guard Alarm SystemTM and wish to add extra areas (points) of interest, what procedure do I need to follow? Concerning an already registered user, if he wishes to add extra points of interest at his service he can either repeat the process or simply come in contact with us.
15. When my subscription ends, do I have to register again in order to continue having access to the European Fire Guard Alarm SystemTM services?
When the one year subscription expires the customer will have the possibility to renew his subscription by either repeating the process or simply coming in contact with us.
|
